Awarded 3 Michelin stars, Alain Ducasse at The Dorchester offers unrivalled contemporary French cuisine and impeccable service. A modern, light and elegantly informal setting complements the restaurant’s forward-thinking approach to haute cuisine.
CANCELLATION FEE £110 / guest
LEGAL NOTICE & TERMS AND CONDITIONS
INDIVIDUAL BOOKINGS
To validate your reservation a fingerprint of £1 is required, this amount will be not captured.
In the event that the booking is not honoured in whole or in part by the client, or cancelled with less than 24 hour-notice, a fee of £110 per person will be charged on the credit card provided. The same fee will be charged in case of a non-arrival.
Please note that the manager reserves the right to release the table if the guests have not arrived within 30 minutes after the reservation time, and the above charges are applicable.
Kindly note that management reserves the right to refuse entry to the premises to guests not respecting the dress code and charge a cancellation fee equivalent of £110 per guest.
PARTIES OF 5 UP TO 8 GUESTS IN THE MAIN DINING ROOM
In the event that the booking is not honoured in whole or in part by you, or cancelled with less than 24 hour-notice, a fee of £110 per person will be charged on the credit card provided. The same fee will be charged in case of a non-arrival.
Cancellations must be made in writing and sent by fax on +44 (0)20 7629 8686 or by e-mail to alainducassereservations@alainducasse-dorchester.com.
Please note that the manager reserves the right to release the table if the party has not arrived within 30 minutes after the reservation time, and the above charges are applicable.
Kindly note that management reserves the right to refuse entry to the premises to guests not respecting the dress code and charge a cancellation fee equivalent of £150 per guest.
Discretionary service charge of 14% will be added to the final bill. All prices quoted include VAT at 20%.
PRIVATE DINING
CANCELLATION POLICY TABLE LUMIÈRE
In the event of a cancellation in whole by the client within 7 working days prior to the reservation date, the full deposit will be non-refundable.
In the event of a cancellation in whole by the client within 48 hours prior to the reservation date, a cancellation fee per guest equal to the selected menu price will be charged in addition to the deposit.
Verbal cancellations cannot be accepted and must be made in writing and sent by fax on +44 (0)20 7629 8686 or by email to alainducassereservations@alainducasse-dorchester.com.
CANCELLATION POLICY SALON PRIVE & SALON PARK LANE
In the event of a cancellation in whole by the client more than 4 weeks prior to the reservation date, no charge will apply.
In the event of a cancellation in whole by the client within 4 weeks prior to the reservation date, 50% of the deposit will be refunded.
In the event of a cancellation in whole by the client within 7 days prior to the reservation date, the full deposit will be non-refundable.
Verbal cancellations cannot be accepted and must be made in writing and sent by fax on +44 (0)20 7629 8686 or by e-mail to alainducassereservations@alainducasse-dorchester.com.
COMMON POLICIES
GUEST NUMBERS
Final numbers must be confirmed 2 working days in advance. Should the numbers fall below the final guaranteed number or should the numbers drop without prior arrangement, the management reserve the right to charge, in full, for the number of persons anticipated.
DRESS CODE
Our dress code is smart-casual. Jackets and collared shirts are preferred and long trousers are required for gentlemen. Appropriate footwear is required.
Management reserves the right to refuse entry to the premises to guests not respecting the dress code and charge an additional cancellation fee equivalent of the prearranged menus and pre-ordered beverages.
MENUS & DRINKS
Menus must be pre-selected in advance and any known dietary requests noted. The menus and prices are subject to change on a regular basis. In addition to the menu prices, all drinks (including mineral water and coffee) will be charged for according to consumption.
TIMINGS
For lunch bookings, access to the private room is from 12.00pm until 4.00pm, at which time the room must be vacated. For dinner bookings, access to the private room is from 6.30pm. If specific timings are required for an event, the management must be informed of these in advance.
OUTSIDE PRODUCE/ CORKAGE
Kindly be advised that we are unable to allow any food or beverage produce from outside the restaurant.
LOSS AND DAMAGE
Alain Ducasse at The Dorchester accepts no responsibility for the loss and/or damage to any items left in its care. All items are left entirely at the owner’s risk.
INVOICING AND ACCOUNT
We do not offer customer accounts, nor do we offer company invoicing. All outstanding balances must be settled, in full, at the end of the event. We accept all major credit cards and cheques can only be accepted by prior arrangement.
GRATUITY AND VAT
Discretionary service charge of 14% will be added to all food, beverage and room hire items on the final bill. All prices quoted include VAT at 20%.
LEGAL NOTICE & TERMS AND CONDITION
PHOTOGRAPHY CREDITS
Pierre Monetta, www.pierremonetta.com
ARTISTIC DIRECTION
Pierre Tachon, www.soinsgraphiques.com
POWERED by
Artistic Direction: Pierre Tachon and Camille Demaimay, www.soinsgraphiques.com
Development of the website: Rezoloco, www.rezoloco.com
Privacy Policy & Terms of Use
Last update: 13 November 2019
Alain Ducasse at The Dorchester bestows the greatest importance to the processing, the confidentiality and the security of your personal data.
This personal data protection policy explains how we collect, process and secure your personal data.
EDITOR
Alain Ducasse at The Dorchester
53 Park Lane
London W1K 1QA
United Kingdom
CHIEF EDITOR
Marketing & Communication department, Ducasse Paris
DEVELOPMENT OF THE WEBSITE
Marketing & Communication department, Ducasse Paris
HOSTING
OVH SAS – www.ovh.com
2 rue Kellermann 59100 Roubaix
E-Mail : support@ovh.com
WHO ARE WE?
« Alain Ducasse at The Dorchester » (hereinafter « Us »), SAS with its registered office at Dorchester Hotel Limited, 53 Park Lane, W1A 2HJ London, United Kingdom, is responsible, as a controller, for the processing of your personal data related to our activities and DUCASSE Restaurant.
WHICH PERSONAL DATA DO WE PROCESS?
We collect and use your personal data to the extend necessary for the purposes of our activities and to achieve a high standard of personalized services.
We may collect various type of personal data, including:
Contact information (e.g. name, date of birth, postal address, phone number, gender, age).
Identification and authentication information especially during your experience on our online stores (technical logs, digital traces, security and usage of connected devices, IP address).
Information taken during booking only to be used within the frame of the experience to provide at our restaurant.
WHY AND ON WHICH BASIS ARE WE USING YOUR PERSONAL DATA?
In order to give you a full transparency on how we use your personal data, please read the following chart:
Purpose Type of data Lawful basis
To provide you an easy and straightforward navigation on our website IP/MAC address
Browser/device data
Login and navigational data Contract performance
To manage your consumer account Name
Gender
Email Address
Mailing & billing address
Phone number
Purchase history Contract Performance
To inform you with relevant content through paid ads (on social media, google ads) IP/Mac Address
Browser/device data
Login and navigational data Our legitimate interest for developing our business and Marketing strategy
To inform you through newsletters about Alain Ducasse at The Dorchester and DUCASSE Restaurant latest news and offers Email Address You are required to give your consent in order to receive our communications by email
Our legitimate interest for developing our business and Marketing strategy
To process and deliver your orders/reservations Name
Gender
Email Address
Mailing & billing address
Phone number Contract Performance
To measure and analyze our website’s traffic IP/Mac Address
Browser/device data
Login and navigational data Our legitimate interest to keep our website updated and relevant, to collect usage statistics, to develop our business and Marketing strategy
To respond to your requests via our contact form, email address, or by phone Name
Gender
Email Address
Mailing & billing address
Phone number
Further information you are willing to share with us Contract performance
WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
In order to fulfill the aforementioned purposes, we only disclose your personal data to services providers which perform services on our behalf.
YOUR RIGHTS
In accordance with the regulations in force, you have the following rights:
Right to access: you have the right to request personal data we hold on you and to obtain a copy.
Right to rectification: you have the right to request a correction of your personal data when you consider that they are inaccurate or incomplete.
Right to be forgotten: you can require the deletion of your personal data, to the extent permitted by law.
Right to limit: you can request that we restrict the process of your personal data.
Right to object the processing based on legitimate interest: you have the right to object the processing of your personal data, on grounds relating to your particular situation, such as direct marketing purposes.
Right to portability: where legally applicable, you have the right to get a copy of your data transferred to you or – when technically feasible – to another party.
Right to define guidelines for the retention, erasure or disclosure of your personal data, applicable after your death.
Right to withdraw your consent: once you have given your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
Such rights may be exercised directly by emailing dpo@ducasse-paris.com or by postmail to: DE GUSTIBUS, Délégué à la Protection des données, 1-3 esplanade du Foncet – 92141 ISSY LES MOULINEAUX.
In accordance with applicable regulation, in addition to your rights above, you are also entitled to bring a claim with the competent supervisory authority: Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.
COOKIES
The Website is also designed to be particularly attentive to the needs of clients. This is one reason why use is made of cookies. These are files containing an identifier sent from a web server to the web browser and stored on the user’s computer. They can be used to facilitate access and follow the path of the user when browsing the site. When visiting the site, the user may also receive cookies from third parties, including Google Analytics. This solution allows us to analyse site usage and generate statistics consultation. Google confidentiality rules are available at: https://policies.google.com/?hl=en&gl=fr
You can accept or decline cookies. Setting management of cookies depends on your browser. Information about cookie management for major browsers are available at the addresses below:
For Internet Explorer
For Chrome
For Safari
For Firefox
For Opera
HOW CAN YOU KEEP UP WITH CHANGES TO THIS DATA PROTECTION NOTICE?
We may need to regularly update this Privacy Notice. We invite you to review the latest version of this notice online and we will inform you of any material changes through our website or through our other communication channels.
HOW TO CONTACT US?
If you have any question relating to our use of your personal data, please contact our Data Protection Officer by emailing dpo@ducasse-paris.com or by postmail to : DUCASSE Paris, Délégué à la Protection des données, 1-3 esplanade du Foncet – 92141 ISSY LES MOULINEAUX.
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